Schedulicity is a multi-platform app that empowered service providers and customers to schedule appointments in a snap. From beauty salons to wellness studios, Schedulicity brought convenience, flexibility, and an intuitive user experience to anyone seeking or offering personal and fitness services.
The global local services industry is booming with digital demand
Prefer booking local services via mobile apps over calls
Booking Apps increase customer conversion rates by 30%+
Businesses with mobile booking see 60%+ repeat customers
The Challenge
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Scattered Bookings
Providers struggled to manage appointments across multiple channels, leading to double-bookings and administrative challenges. -
Missed Revenue Opportunities
High no-show rates and last-minute cancellations reduced overall earnings for service providers. -
Limited User Engagement
Customers looking for a one-stop booking solution had difficulty juggling various scheduling apps for different services.
What did
OpenForge do
Our team worked closely with Schedulicity to develop an all-in-one scheduling platform compatible with multiple devices. We focused on building a smooth UI/UX, introducing automated reminders, and streamlining both booking and client management.
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Intuitive Appointment Management
- Consolidated dashboard for multi-service booking.
- Tools to reduce schedule conflicts and optimize daily calendars.
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Automated Reminders & Notifications
- SMS and email prompts decreased no-shows and reduced administrative work.
- Real-time updates for appointment changes or cancellations.
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Secure Payment Processing
- Built-in payment functionality for safe, convenient transactions.
- Optional deposits to reduce last-minute cancellations.
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Multi-Device Compatibility
- Consistent user experience on mobile, tablet, and desktop.
- On-the-go scheduling features for customers and providers alike.
The Results
- Automated reminders and easy rescheduling options significantly cut missed appointments.
- Multi-device access and an extensive service directory doubled weekly bookings.
- Centralized scheduling tools allowed providers to focus more on service quality than paperwork.
- Increase to a 4.8-star average rating
- A Modernized Client Management Suite to track client info, appointment history, and billing in one platform.
