Schedulicity is a multi-platform app that empowered service providers and customers to schedule appointments in a snap. From beauty salons to wellness studios, Schedulicity brought convenience, flexibility, and an intuitive user experience to anyone seeking or offering personal and fitness services.
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The global local services industry is booming with digital demand
Prefer booking local services via mobile apps over calls
Booking Apps increase customer conversion rates by 30%+
Businesses with mobile booking see 60%+ repeat customers
The Challenge
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Scattered Bookings
Providers struggled to manage appointments across multiple channels, leading to double-bookings and administrative challenges. -
Missed Revenue Opportunities
High no-show rates and last-minute cancellations reduced overall earnings for service providers. -
Limited User Engagement
Customers looking for a one-stop booking solution had difficulty juggling various scheduling apps for different services.
What did
OpenForge do
Our team worked closely with Schedulicity to develop an all-in-one scheduling platform compatible with multiple devices. We focused on building a smooth UI/UX, introducing automated reminders, and streamlining both booking and client management.
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Intuitive Appointment Management
- Consolidated dashboard for multi-service booking.
- Tools to reduce schedule conflicts and optimize daily calendars.
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Automated Reminders & Notifications
- SMS and email prompts decreased no-shows and reduced administrative work.
- Real-time updates for appointment changes or cancellations.
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Secure Payment Processing
- Built-in payment functionality for safe, convenient transactions.
- Optional deposits to reduce last-minute cancellations.
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Multi-Device Compatibility
- Consistent user experience on mobile, tablet, and desktop.
- On-the-go scheduling features for customers and providers alike.
The Results
- Automated reminders and easy rescheduling options significantly cut missed appointments.
- Multi-device access and an extensive service directory doubled weekly bookings.
- Centralized scheduling tools allowed providers to focus more on service quality than paperwork.
- Increase to a 4.8-star average rating
- A Modernized Client Management Suite to track client info, appointment history, and billing in one platform.
