Gamification Strategies for Enterprise Applications

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Mastering Gamification image

Gamification Strategies for Enterprise Applications

Mastering Gamification Strategies for Enterprise Applications

In today’s digital playground, where mobile apps vie for attention on every smartphone, breaking through the noise is tougher than ever. Enter gamification—a dynamic approach that leverages the thrill of gaming to transform ordinary app interactions into engaging journeys. Companies like Robinhood have successfully harnessed this strategy to achieve record-breaking customer adoption, setting a benchmark in user engagement. In this guide, we’ll delve into how you can integrate game-like and gamification mechanics into your mobile applications, not just to boost engagement but also to foster loyalty and drive satisfaction, taking a cue from industry leaders.

In this guide, we cover gamification in:

  • Introduction to Gamification
    • Defining what gamification is and its purpose.
    • Clarifying what gamification is not.
    • Real-world examples of gamification.
  • Psychology
    • Insights into why gamification boosts engagement.
  • Examples
  • Strategies for Implementing Gamification
    • Key Principles
    • Integrating Technologies
    • OpenForge Recommendations
  • Measuring the Success of Gamification Strategies: Metrics and Methods
    • Ensuring Sustainability and Ongoing Engagement
  • Helpful Resources

Ready to turn the mundane into magnetic? Let’s dive into the game-changing world of gamification.

Introduction to Gamification

Gamification as a concept began gaining traction in the late 2000s. Although Nick Pelling was the one who coined the term in 2002 there are some first records of gamification seen in 1896 with the S&H Green Stamps.
In the early 2010s we saw a rise in popularity of gamified applications, in the realms of fitness, productivity, and education. We started seeing game-like elements such as points, badges, and leaderboards to motivate users.

As proved effective, the mechanics spread to be implemented in a range of applications. Apps like Forest, which encourages users to stay off their phones by letting them grow a virtual tree, showed how gamification could be applied to promote focus and reduce screen time. The corporate sector also embraced gamification, with platforms like Salesforce integrating game elements to boost sales team performance.

Today advances in technology have allowed developers to create more sophisticated and curated gamified experiences. The integration of AI and machine learning has enabled personalized gamification strategies, adapting in real-time to user behavior.

Before we get into creating game mechanics and electrifying strategies, let’s take a look at what is and is not gamification. This approach is more than just a buzzword coined by Pelling; it is a transformative tool with substantial financial implications. The gamification market is projected to grow significantly, with estimates showing it will expand from USD 15.43 billion in 2024 to USD 48.72 billion by 2029, representing a compound annual growth rate (CAGR) of 25.85% during the forecast period [source]. This surge underscores the increasing integration of gamified techniques into business processes, aiming to create more engaging and productive environments.

Timeline of Gamification and Gamification Strategies

What it is

A Motivational Strategy

Gamification leverages the compelling elements of game design and applies them to non-game contexts, such as education or corporate settings, to drive engagement and commitment. By incorporating elements like points, levels, and achievements, gamification motivates participants not just to engage with the content, but to excel in their interactions. This method taps into intrinsic motivations and rewards users for taking specific actions, thereby fostering a more dynamic and involved experience.

User Engagement Tool

Using gamification enhances the user experience by making routine interactions more engaging and enjoyable. For instance, by turning a learning module or customer feedback survey into a game-like challenge, users are likely to find the process not only rewarding but also fun. This approach helps maintain high levels of engagement over longer periods, crucial for settings where ongoing participation is essential. It transforms mundane tasks into exciting challenges, keeping users interested and active.

Behavioral Influence

Beyond motivation and engagement, gamification can effectively influence user behavior. By setting clear goals and providing feedback through game mechanics, it encourages users to develop habits that align with organizational objectives. For example, in a healthcare setting, gamification strategies can be used to encourage patients to adhere to treatment plans or engage in regular physical activity. Research supports this application, showing that gamification not only favored engagement but also stimulated intrinsic motivation among participants. Groups assisted by health professionals spent more time with the app and maintained better control over their health, without adding complexity to the application or compromising usability [source]. In educational contexts, gamification helps students achieve learning outcomes by promoting continuous participation and effort, proving its effectiveness across different settings.


Gamification increasingly relies on a data-driven approach to tailor experiences more closely to individual user preferences and behaviors. By collecting and analyzing user data and feedback, such as through apps like the Done App, organizations can refine and optimize gamification strategies to maximize engagement and effectiveness. This personalized approach ensures that the gamification elements are not only appealing but also relevant to each user, enhancing their overall experience and satisfaction. The ability to adapt in real-time based on user interactions allows for the continual improvement of the gamified elements, keeping them fresh and effective

A Means to Achieve Objectives

Gamification is a strategic tool used to align user actions with broader business or organizational objectives. Gamification can subtly guide user behaviors in ways that achieve desired outcomes. This alignment is particularly effective because it leverages user motivations and goals, thereby creating a win-win scenario: users are motivated to pursue their personal goals while concurrently advancing organizational aims. Whether it’s increasing sales, improving educational outcomes, or enhancing productivity, gamification provides a framework that encourages users to progress towards these goals in an engaging and fulfilling manner.

What it is NOT

Not Just for Entertainment

While gamification employs game-like elements, it’s crucial to understand that its primary aim is not to entertain. Instead, gamification is designed to increase engagement, motivation, and facilitate behavior change. The fun aspect of games is utilized as a means to an end, enhancing the user experience and making the pursuit of non-entertainment objectives more appealing and interactive. This distinction is important in setting expectations and objectives when implementing gamification strategies.

Not a Game

It’s a common misconception that gamification turns processes into games. In reality, gamification involves incorporating game mechanics—such as progress tracking, rewards, and interactive challenges—into existing processes or applications to enhance them, not to create new games. This strategy is about using the engaging qualities of games to enrich traditional activities or systems, making them more interactive and enjoyable without altering their fundamental nature.

Not a Quick Fix

Implementing gamification is not a simple or immediate solution to engagement challenges. Effective gamification requires thoughtful planning, careful implementation, and sustained management to ensure it meets its goals. Organizations must be prepared to invest time and resources into developing and maintaining their gamification strategies, continually adapting and refining these strategies based on user feedback and evolving objectives.

Points, Badges, Leaderboards

Although points, badges, and leaderboards are iconic features of many gamification efforts, they alone do not ensure the success of a gamification strategy. These elements must be part of a broader, well-designed approach that considers the specific contexts and needs of the users. Successful gamification connects these game mechanics to meaningful rewards and progress, ensuring they are integrated in ways that genuinely enhance motivation and engagement.

What is gamification, what is it not.

Understanding Why Gamification Strategies Increases Engagement: The Psychology Behind Core Drives


Gamification taps into various psychological drives that influence human behavior. By leveraging these core drives, gamification strategies can significantly boost user engagement. Here’s a breakdown of these motivational forces:

Motivational “White Hat Drives” Gamification

  • Meaning & Calling: People are driven by the desire to engage in activities that feel purposeful and contribute to something larger than themselves. Gamification can frame activities in a way that emphasizes their impact and significance.
  • Accomplishment: This drive fuels the pursuit of goals, the overcoming of challenges, and the achievement of mastery. Gamification mechanisms like levels and achievement badges cater to this need by providing clear markers of progress and success.
  • Empowerment of Creativity & Feedback: Users crave control over their actions and outcomes. Gamification encourages creativity through options and choices in how tasks are approached and completed, providing immediate feedback to keep users informed and engaged.
  • Ownership & Possession: The desire to accumulate resources, whether tangible or intangible, promotes engagement. Gamification enhances this through virtual goods, points, or levels that users can collect and control.

Demotivational “Black Hat Drives”:

  • Social Influence: Interaction with others can drive behavior through collaboration or competition. While competition can spur involvement and improvement, it can also lead to stress and disengagement if not managed carefully.
  • Scarcity & Impatience: Limiting the availability of certain rewards or opportunities can create urgency and increase desire, making users more likely to take immediate action.
  • Unpredictability & Curiosity: Incorporating elements of surprise and discovery can keep the experience fresh and compelling. This drive keeps users coming back for the unexpected and unexplored.
  • Loss & Avoidance: The fear of missing out or losing something valuable can be a powerful motivator. Gamification uses this drive by setting deadlines or potential losses for inaction.

By understanding and integrating these psychological drives into gamification strategies, organizations can create more engaging and effective experiences that align with users’ intrinsic motivations and behaviors.

Examples of Gamification Strategies in Live Apps Today

Two notable examples of gamification done right are Duolingo, the language learning app, and Robinhood, the stock trading platform. Let’s delve into their gamification strategies and understand how these applications maintain high levels of user engagement and retention.

Duolingo: Learning with Fun

Duolingo exemplifies gamification in educational apps. It uses several elements to make language learning an enjoyable and rewarding experience:

  • Progress Bars and Experience Points (XP): The screenshot showing a character celebrating a ‘Lesson Complete!’ with +10 XP illustrates the use of immediate feedback and rewards. Users are motivated by the visible progress bar and the collection of XP, which simulates a game-like environment.
  • Streaks to Promote Consistency: The ‘7 Day Streak’ notification is a powerful gamification element that promotes daily usage. Users are incentivized to return to the app every day to maintain their streak, which not only helps in habit formation but also enhances language retention.

Customizable Goals:

The option to set a daily learning goal, ranging from ‘Casual’ (5 minutes) to ‘Intense’ (20 minutes), allows users to tailor their learning experience to their lifestyles. This choice gives users a sense of control, further investing them in the learning process.

Duolingo Streak Example


Recent research highlights the importance of frequent engagement with gamification features like these to foster brand loyalty. Studies indicate that users who regularly interact with features related to immersion and achievement—such as XP rewards and streaks—are likely to develop high brand loyalty. Conversely, infrequent use of at least two gamification features tends to result in lower brand loyalty [source]. This underscores the effectiveness of Duolingo’s approach, where daily interactions with gamified elements are designed to be both compelling and rewarding.

The psychology behind the use of streaks in gamification is deeply rooted in several well-established psychological principles and theories:

Variable-Ratio Schedule of Reinforcement:

Although the reward (maintaining the streak) is consistent, the emotional payoff varies. Some days, maintaining a streak might feel like a big accomplishment; on other days, it might just be part of a routine. This unpredictability in emotional rewards can be highly compelling, much like a slot machine’s payouts.

By incorporating streaks, Duolingo taps into these psychological principles to create a compelling user experience that not only motivates daily engagement but also builds habit-forming behavior that can lead to more consistent and long-term learning.

The Zeigarnik Effect:

This psychological phenomenon suggests that people remember uncompleted or interrupted tasks better than completed tasks. Streaks leverage this by creating a sense of an “unfinished” activity that encourages users to return and maintain their progress.

Commitment and Consistency:

According to Robert Cialdini’s principles of persuasion, once we commit to something, we are more inclined to go through with it. A streak is a commitment; the longer the streak, the more invested a user feels, and the more consistent they will want to be in their behavior to not break the chain.

Endowed Progress Effect:

This effect occurs when people are given artificial advancement towards a goal, making them more committed to reaching it. In Duolingo’s case, the streak is a form of progress that users don’t want to lose, thereby committing them to continue engaging with the app.

Operant Conditioning:

Streaks can be seen as a form of positive reinforcement. Users are rewarded for their behavior (daily use of the app) with the continuation of the streak, which acts as a reward that reinforces the behavior and makes it more likely to occur again.

Loss Aversion:

This term, coined by Amos Tversky and Daniel Kahneman, suggests that people prefer to avoid losses rather than acquire equivalent gains. The fear of losing a streak (a loss) can be a stronger motivator than the benefits of gaining knowledge (a gain), compelling users to return daily.

Social Proof:

If the streaks are shared or visible to others, they also capitalize on the concept of social proof, where people look to the behavior of others when determining their own. Seeing others with high streaks can motivate users to maintain their own.

Sunk Cost Fallacy:

This fallacy describes our tendency to continue an endeavor once an investment in money, effort, or time has been made. A long streak represents a significant investment of time and effort, making the user reluctant to abandon it.

Robinhood: Investing with Engagement

Robinhood Quizzes

While not a traditional game, Robinhood uses gamification to make financial investment intuitive and approachable:

Interactive Learning Modules:

The screenshot from Robinhood displays a quiz-like interface asking about the uses of cryptocurrencies. This interactive element serves as an educational tool, making the learning process more engaging and less daunting for new investors.

Visual and Interactive Interface:

The app’s interface uses bright colors, animations, and simple interactive elements that make the process of investing more accessible and less intimidating for users who might be new to the stock market.

By integrating these gamification elements, both Duolingo and Robinhood have successfully transformed routine activities into dynamic and enjoyable experiences. These examples demonstrate the effectiveness of gamification in not only sustaining user engagement but also in fostering continuous learning and growth.

Implementing Gamification Strategies

In this section, we will explore the fundamental principles that form the backbone of any successful gamification strategy. From understanding user psychology to incorporating meaningful game mechanics, these principles ensure that gamification efforts are effective, sustainable, and genuinely beneficial for users. Tip: If you’re looking to develop your own gamification strategy, look to these key principles as a starting point.

Key Principles

  • Define and Know Your Objectives:

    • Engagement: Strategically increase the time users spend interacting with your app by boosting the frequency of visits and enhancing specific interactions that drive deeper engagement. Track engagement metrics to identify successful tactics.
    • Behavioral: Design incentives to encourage users to perform key actions like completing their profiles, making purchases, or sharing app content on social media. Analyze behavior patterns to refine these incentives over time.
    • Educational: Use gamification to make educational content more interactive, thus improving learning outcomes and keeping users engaged with the material for longer periods.
  • Understand Your Audience:

    • Demographics: Analyze data on age, gender, location, and interests to customize gamification strategies effectively. This data helps in crafting experiences that resonate with your target user base.
    • Motivations: Dive into understanding what drives your audience—whether it’s the pursuit of recognition, a sense of achievement, the thrill of competition, or the desire for social interaction.
    • Persona Development: Collaborate with your design and marketing teams to develop comprehensive user personas. These personas should guide how gamification elements are tailored to meet the unique needs and preferences of different user segments.
  • Common Mechanics:

    • Points: Use points as a quantitative measure of progress and accomplishment, motivating users by rewarding them for completing tasks and achieving goals.
    • Levels: Implement a structured leveling system to visually represent skill development or achievement, providing users with clear goals to strive toward.
    • Badges/Achievements: Offer badges and other visual tokens of achievement to celebrate user milestones and encourage continuous participation.
    • Leaderboards: Foster a competitive spirit by displaying rankings, motivating users not just to participate but to excel.
    • Challenges/Tasks/Quests: Create varied and engaging tasks that users can undertake. These should offer rewards or acknowledgment upon completion, tailored to fit both short-term engagements and long-term involvement.
    • Feedback: Deliver immediate and constructive feedback through visual cues or notifications, reinforcing positive behavior and guiding the user toward desired actions.
  • Social Elements:

    • Social Sharing: Enable users to share their achievements, scores, or interesting content on social media platforms, helping to promote your app organically and extend its reach.
    • Friend Challenges: Allow users to invite friends to participate in challenges, leveraging natural social networks to enhance engagement.
    • Community Boards: Set up community boards or chat features where users can exchange tips, strategies, and experiences. These platforms help in building a community around your app, increasing user loyalty and engagement.
  • Accessibility and Inclusivity:

    • Adaptive Difficulty: Adjust the difficulty of challenges based on user feedback and skill level assessments to ensure that the app is engaging for both beginners and experienced users.
    • Inclusive Design: Ensure that the app is accessible to users with different abilities, including visual, auditory, motor, and cognitive challenges. Use universal design principles to make sure everyone can participate and benefit from the gamified elements.
  • Implementation and Testing:

    • Prototype: Start with a prototype featuring a subset of gamification features to assess viability and initial user engagement. Use this stage to test different approaches and identify what resonates with your audience.
    • User Feedback: Actively seek out and analyze user feedback to understand their experiences, preferences, and frustrations. Use this data to make informed decisions about how to adjust your gamification strategies.
    • Iterate: Regularly refine and adjust gamification elements based on comprehensive feedback and analytics. This iterative process helps to continuously improve user engagement and satisfaction.
  • Monitoring and Optimization:

    • Analytics: Use detailed analytics to monitor user interactions with gamified elements, tracking engagement levels, achievement rates, and overall participation. This data is crucial for understanding the effectiveness of different strategies.
    • Adjustments: Be proactive in tweaking game mechanics, rewards, and challenges based on analytical insights. This helps keep the app relevant and engaging, ensuring that it meets evolving user needs and business objectives.
Designing and implementing gamification strategies within enterprise applications require a thoughtful approach to ensure they are effective and meet business objectives, these principles are key to adhere to in any gamification strategy.

Integrating Technology Effectively

Implementing gamification requires detailed attention to the technology infrastructure to ensure it supports enhanced user engagement and functionality:
  • Work Involved:

    • Frontend: This is the user-facing component where some game logic can be implemented. It’s crucial that the frontend is intuitive and engaging, incorporating elements like interactive graphics and responsive design to enhance the user experience.
    • Backend: Handles the complex game logic and ensures that all gamification components integrate seamlessly with existing systems. This layer manages the rules of the gamification, decision-making processes, and synchronizes with the frontend to deliver a smooth gameplay experience.
    • Database: Stores all relevant user data, including progression through games, activity logs, and achievements. This component is vital for tracking user engagement over time and providing a personalized experience based on user behavior and past interactions.
  • Key Considerations:

    • Scalability: The architecture must support scaling to accommodate an increasing number of users without degrading performance. This involves planning for load balancing, efficient data handling, and potentially expanding server capabilities as user demand grows.
    • Security: Protecting user data is paramount, especially when personal information and potentially sensitive data are involved. Implementing robust encryption methods, secure authentication protocols, and regular security audits are essential to maintaining the integrity of the gamification system.
    • Cross-Platform Compatibility: Ensures that users have a consistent experience regardless of the device or platform they are using. This means designing the system to work seamlessly on various operating systems, browsers, and mobile devices, taking into account different screen sizes and hardware specifications.
  • Integrations:

    • APIs & Third-Party Solutions: There are numerous APIs and third-party solutions available that can be customized to fit specific gamification needs. These tools offer flexibility and can be integrated into your app to support unique features such as custom rewards systems, tailored challenges, and more personalized user interactions.
    • While integrating with established platforms like Apple Game Center or Google Games is common, it’s not essential for successful gamification. These platforms can provide ready-made solutions for leaderboards and achievements but may not be suitable for all types of applications.

Recommendations for Getting Started with Gamification: Start Small

When venturing into gamification, the best approach is often to start small. This strategy allows you to focus closely on user experience, enabling more controlled deployment and quicker iteration based on feedback. Here are a few initial steps you can take:
  • Micro-Interactions and Interactive Elements: Introduce simple, engaging interactions that enhance user involvement without overwhelming them. This could include small rewards for completing tasks or interactive tutorials.
  • Animations: Implement smooth navigation transitions, visual effects, and interesting scrolling behaviors. These elements can make the application more enjoyable and engaging.
  • Sound Effects: Use subtle sound cues for completing tasks, earning rewards, or achieving milestones. Sound can significantly enhance the tactile feel of user interactions.
  • Dynamic Themes: Allow users to customize or influence the aesthetic of their app experience. This can increase the sense of ownership and personal connection to the app.
By Starting Small … you can
  • Focus on User Experience: This initial focus ensures that any gamification elements added are not only functional but enhance the overall user experience.
  • Deploy and Iterate Smaller Changes: Starting with less complex features makes it easier to test, iterate, and refine based on real user feedback.
  • Faster Response to Feedback: Smaller, incremental changes allow quicker adjustments and enhancements, speeding up the improvement cycle and better aligning with user expectations.

Strategic, Not Monumental

Remember, the goal is not to overhaul the entire system immediately but to strategically enhance aspects of your application. Starting with frontend-only approaches allows you to experiment and discover what best resonates with your audience. It’s about proving that the objectives can be achieved through engaging, enjoyable enhancements tailored to what you want users to do or achieve. Ultimately, gamification should create a delightful experience for the end user, enhancing their interaction with your application in meaningful ways. Strategic Considerations:
  • Focus on Value: Ensure that gamification elements enhance the user experience and are not just superficial add-ons. Each feature should add meaningful interaction and value, not serve as a distraction.
  • Encourage Social Interaction: Build in features for sharing achievements or competing with friends to increase engagement and encourage viral spread. Social features can significantly amplify the impact of gamification by leveraging networks and competitive spirits.
  • Prioritize User Privacy: Maintain transparency about how user data is collected and used, and ensure privacy is respected. This is crucial when implementing features that track user behavior, as trust is key to user retention.
  • Offer Meaningful Rewards: Design rewards that are desirable and relevant to the users’ interests and motivations. Rewards should incentivize continued use of the app by aligning with what users value.

Measuring the Success of Gamification Strategies: Metrics and Methods

Effectively measuring the success of gamification is crucial for understanding its impact and for making informed decisions on future gamification strategies. To evaluate the effectiveness of gamified elements, it’s essential to focus on specific metrics and key performance indicators (KPIs). Here’s how to approach this measurement:

Key Metrics and KPIs:

  • User Engagement: This can include daily or monthly active users, session length, and frequency of app usage. High engagement levels often indicate that gamified elements are successfully motivating users.
  • Click/Completion Rates: Track how often users complete gamified tasks or challenges. This metric helps gauge the compelling nature of your gamification elements.
  • User Satisfaction: Regular user feedback through surveys or Net Promoter Scores (NPS) can provide direct insights into how users feel about the gamified aspects of your application.

Tools and Techniques for Measurement:

  • Analytics Platforms: Utilize tools like Google Analytics, Mixpanel, or Amplitude to gather data on user behavior and interaction patterns. These platforms can help track user actions, engagement levels, and retention metrics.
  • A/B Testing: Implement A/B testing to compare different versions of your gamified elements to see which performs better in terms of user engagement and satisfaction.
  • Heatmaps and User Recordings: Tools like Hotjar or Crazy Egg can provide visual insights into how users interact with your gamified features, showing where they click, how they scroll, and what they ignore.
  • User Feedback Tools: Employ feedback tools such as UserVoice or SurveyMonkey to gather qualitative data from users directly. This feedback is invaluable for understanding user satisfaction and areas for improvement.

By systematically tracking these metrics and employing the right tools, you can gain a comprehensive understanding of how gamification is influencing user behavior and overall app performance. This data-driven approach allows for continual optimization of gamification strategies, ensuring they remain effective and aligned with user needs and business goals.

Ensuring Sustainability and Ongoing Engagement

To keep users engaged with a gamified enterprise app over the long term, consider the following tips:

  • Continuous Updates:Regularly update the application with new challenges, rewards, and features to keep the experience fresh and engaging.
  • Feedback Mechanisms: Implement mechanisms for users to provide feedback on their experience. This can help identify what works and what doesn’t, allowing for timely improvements.
  • Recognition and Rewards: Offer meaningful rewards that provide real value to the user. This could be in the form of virtual badges, points, or even real-world incentives.
  • Analytics and Monitoring: Use analytics to monitor user engagement and activity within the app. This data can be invaluable in understanding user behavior, preferences, and potential areas for enhancement.

By adhering to these practices and leveraging technologies such as Ionic framework, developers can create effective and engaging gamified apps that not only captivate users but also contribute to achieving enterprise goals.

Helpful Resources

Integrating gamification into your mobile app requires not only creativity and strategic planning but also the right set of tools and guidelines. Below is a list of essential resources to refer to in your planning. 

Platform Guidelines

  • Apple App Store Guidelines: Provide crucial information on the dos and don’ts for app development within Apple’s ecosystem, especially useful for ensuring that gamification elements comply with their standards.
    Apple App Store Review Guidelines
  • Google Play Guidelines: Similar to Apple, these guidelines will help ensure that gamified apps meet Google’s requirements for Android devices.
    Google Play Developer Policy Center


Design and Development Tools

  • Ionic Framework Documentation: Essential for any developer using Ionic, offering detailed guides and API references.
    Ionic Documentation
  • Angular Animations Guide: Since Ionic often leverages Angular, this guide can help with creating dynamic UIs that are a big part of gamification.
    Angular Animations Guide
  • Capacitor Game Connect Plugin: Capacitor plugin for connecting and using services by Apple Game Center and Google Play Game Services. Features included are access to Sign-In, Leaderboard, and Achievements.
    Capacitor Game Connect
  • LottieFiles: A popular choice for adding lightweight, scalable animations to web and mobile applications.



Gamification holds the potential to transform mobile applications from functional tools into engaging experiences that captivate and retain users. By understanding the psychological underpinnings of gamification and thoughtfully integrating game mechanics, developers can create apps that not only meet users’ needs but also exceed their expectations. As mobile app markets continue to evolve, gamification stands as a potent strategy for differentiation and success.

We’d love to see what you and your team come up with. Like one of the key principles recommends, share with OpenForge and the community your gamification journey!


If you like what you’ve read in this guide, please check out our other guides such as Designing for Mobile Accessibility or The Four Steps To Handle App Store User Feedback.

Best Regards,
The OpenForge Team

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