OpenForge

Case study

How Schedulicity Transformed Local Service Bookings with Seamless Scheduling

How OpenForge supported Schedulicity’s mobile booking experience for local service providers and their customers.
Schedulicity banner

Snapshot

Figures already published in this case study, restructured for clarity — not new numbers.

$1.7T

Market

80%

of Users

30%+

Conversion Rate

60%+

Repeat Customers

Industry context

Third-party industry data for context. These are not OpenForge or client results.

67%

Of consumers prefer booking appointments online over calling, emailing, or walking in

Source: GetApp (Gartner Digital Markets), 2024

94%

Of consumers say they'd be more likely to choose a service provider that offers online booking

Source: GetApp (Gartner Digital Markets), 2024

Schedulicity booking app that empowers service providers and customers to schedule appointments in a snap. From beauty salons to wellness studios, Schedulicity brought convenience, flexibility, and an intuitive user experience to anyone seeking or offering personal and fitness services.

The global local services industry is booming with digital demand

Prefer booking local services via mobile apps over calls

Booking Apps increase customer conversion rates by 30%+

Businesses with mobile booking see 60%+ repeat customers

The Challenge

  • Scattered Bookings Providers struggled to manage appointments across multiple channels, leading to double-bookings and administrative challenges.
  • Missed Revenue Opportunities High no-show rates and last-minute cancellations reduced overall earnings for service providers.
  • Limited User Engagement Customers looking for a one-stop booking solution had difficulty juggling various scheduling apps for different services.

What did OpenForge do

Our team worked closely with the Schedulicity booking app to develop an all-in-one scheduling platform compatible with multiple devices. We focused on building a smooth UI/UX, introducing automated reminders, and streamlining both booking and client management.

  • Consolidated dashboard for multi-service booking.
  • Tools to reduce schedule conflicts and optimize daily calendars.
  • SMS and email prompts decreased no-shows and reduced administrative work.
  • Real-time updates for appointment changes or cancellations.
  • Built-in payment functionality for safe, convenient transactions.
  • Optional deposits to reduce last-minute cancellations.
  • Consistent user experience on mobile, tablet, and desktop.
  • On-the-go scheduling features for customers and providers alike.
  1. Intuitive Appointment Management
  2. Automated Reminders & Notifications
  3. Secure Payment Processing
  4. Multi-Device Compatibility

The Results

  • Automated reminders and easy rescheduling options significantly cut missed appointments.
  • Multi-device access and an extensive service directory doubled weekly bookings.
  • Centralized scheduling tools allowed providers to focus more on service quality than paperwork.
  • Increase to a 4.8-star average rating
  • A Modernized Client Management Suite to track client info, appointment history, and billing in one platform.

Selected organizations OpenForge has worked with across different engagements

These logos represent OpenForge’s broader client history. They do not imply that every organization purchased the specific service described on this page.

Schedulicity booking app

More selected work

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